Boho casino KYC & AML Policy

KYC and AML controls are applied to confirm the identity of each account holder, reduce the risk of fraud and support the prevention of money laundering, terrorism financing and other financial crime.

These obligations are designed to protect user safety, uphold responsible gaming practices and meet applicable Australian regulatory requirements and reporting obligations.

The KYC and AML framework aims to provide:

• Fair play across all casino and sportsbook activities
• High standards of user safety and account protection
• Consistent transparency about how personal data is used for compliance
• Strong security measures for payment processing and withdrawals
• Adherence to Australian AML/CTF regulatory requirements
• Reliable processes for fulfilling reporting obligations to competent authorities

Every new user must complete ID verification and an identity check before full access to gambling services, deposits or withdrawals is allowed, in line with Australian AML/CTF regulatory requirements.

During the document submission process, the following categories of information and records may be requested:

• Government-issued photo identification (for example, passport, driver licence or national ID card) to confirm identity and age
• Proof of residential address (for example, utility bill, bank statement or official letter) to verify where the account holder lives
• Confirmation of ownership of payment methods used on the account (for example, card statement or e-wallet confirmation) to ensure the account holder is the legitimate owner
• Additional documents or data where enhanced ID verification is required due to higher risk factors or suspicious activity

All personal data collected for KYC purposes is processed in line with applicable privacy and data protection laws and is used primarily to meet AML/CTF and responsible gaming obligations.

The platform applies a structured AML and CTF program that includes risk-based security measures designed to prevent money laundering, terrorism financing and other illegal activity.

These measures focus on transaction monitoring, user profiling and ongoing review of account activity, and may include:

• Continuous transaction monitoring and review of gameplay, deposits and withdrawals to identify unusual patterns or suspicious activity
• Automated detection rules and risk engines to flag high-risk behaviour, rapid movement of funds or inconsistent betting patterns
• Enhanced due diligence for higher-risk events, such as large transactions, complex payment flows or activity involving higher-risk jurisdictions
• Regular reviews of large, unusual, or complex transfers, including checks on the economic purpose of the transactions
• Risk scoring of users and accounts to apply proportionate levels of scrutiny and account protection
• Screening of customers against sanctions lists, politically exposed person (PEP) lists and other relevant databases, subject to local regulatory requirements
• Timely escalation and reporting to relevant Australian authorities where suspicious activity is identified and reporting obligations apply
• Ongoing training and internal procedures to ensure that AML and CTF controls remain effective and aligned with current laws

Certain behaviours are prohibited in order to protect user safety, meet AML and KYC regulatory requirements and reduce the risk of suspicious activity on the platform.

The following activities are not permitted:

• Opening or using multiple accounts by the same person, unless expressly allowed under platform rules and confirmed by support
• Providing forged, altered, stolen or otherwise invalid identification documents or personal data during ID verification or document submission
• Attempting to use the platform for any form of money laundering, terrorism financing or movement of funds that lack a legitimate source or purpose
• Manipulating systems or games, including collusion, use of automated tools where prohibited, or exploiting technical vulnerabilities
• Sharing, selling or otherwise allowing third parties to access or control a personal gaming account
• Using payment instruments that do not belong to the account holder, including cards, bank accounts or e-wallets registered in another person’s name
• Misrepresenting identity, age, residency or source of funds at any stage, including during registration, identity check or ongoing verification

Breaches of this AML, CTF and KYC Policy, refusal to complete ID verification, or involvement in suspicious activity may result in enforcement action under the terms and conditions and applicable law.

The platform may apply temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Each account holder has important responsibilities that support AML, CTF and KYC regulatory requirements and help maintain user safety and account protection.

Users must provide accurate and complete personal data during registration and document submission, and must not use false or misleading information at any time. Personal details and contact information should be kept updated, including when there are changes to name, address, payment details or other key information. Users are expected to complete any identity check or ID verification request promptly, and to respond to follow-up requests for additional documents or clarification where enhanced due diligence is required.

Only payment methods that belong to the account holder may be used to deposit or withdraw funds. The account holder is responsible for preventing unauthorised access to the account, including keeping login details private and using available security measures.

Any suspected unauthorised use of an account, unusual transactions or other suspicious activity should be reported to customer support promptly, so that appropriate security measures and transaction monitoring can be applied.

The platform is committed to maintaining fair play and transparency in all gambling services, in order to support user safety, responsible gaming and long-term account protection.

The following principles guide the approach to AML, KYC and overall platform conduct:

• Compliance with Australian AML/CTF regulatory requirements and KYC standards, including timely identity check and ID verification
• Confidentiality and protection of personal data gathered during registration, document submission and ongoing monitoring, in line with privacy laws
• Ongoing monitoring for suspicious activity and prompt action where concerns arise about possible fraud, money laundering or other misuse
• Prevention of manipulation, collusion, unfair behaviour and any conduct that undermines fair play across casino games and sports betting
• Access to user support regarding safety, security measures, responsible gaming tools and AML/KYC queries
• Shared responsibility between the platform and each account holder to safeguard funds, uphold reporting obligations and reduce the risk of criminal misuse
• Equal conditions and impartial treatment for all users, subject to risk-based measures that are necessary for compliance and account protection

This policy may be updated from time to time to reflect changes in Australian law, regulatory guidance or internal risk assessments, and users are encouraged to review it regularly.